TERMS & CONDITIONS
Gift Cards
Gift cards are redeemable for merchandise at Colehaan.com and any Cole Haan Retail or Outlet store. International Shipping not available on online purchases. Upon redemption, any unused balance will be carried over for future purchases and will not be redeemed or exchanged for cash, except for MA residents who may request a refund on a credit card if 90% of the value is used. When shopping online, if the order total is more than the gift card amount, the remaining balance must be paid for by credit card. Gift cards will not be replaced if lost or stolen without proper proof of purchase. Sales tax, where applicable, will be applied at the time of redemption. We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
Gift cards are available for purchase at Cole Haan Retail and Outlet stores and at colehaan.com.
At this time, we are unable to accept or ship international orders.
Purchasers will be notified via e-mail when the gift card has been issued.
Redemption
Gift cards purchased in Retail and Outlet stores are now redeemable at colehaan.com.
E-Gift Certificates purchased at colehaan.com are still valid at colehaan.com, however they are not redeemable at retail or outlet stores.
The order total includes the price of product(s) and sales tax where applicable. If the order total is more than the gift card amount, the remaining balance must be paid for by credit card. The gift card balance will immediately be reduced, while the credit card will not be charged until the items are shipped. Upon redemption, any unused balance shall be carried over for future Colehaan.com or Cole Haan Retail purchases except for MA who may request a refund on a credit card if 90% for the value is used.
Where do I find my gift card number?
For security purposes, your card number is beneath the “scratch off” material on the back of the card. Simply use the edge of a coin to reveal the number.
Click here for additional details.
View Your Balance
A gift card balance may be viewed with a valid gift card number on colehaan.com.
Check gift card balance.
Returns
colehaan.com gift cards may not be returned or cancelled after purchase.
If you return product originally purchased with a gift card, any refund will be returned to the original gift card.
If you return product originally purchased with multiple gift cards, the total dollar value will be returned to the most-recent purchased gift card. If you return product originally purchased with multiple methods of payment, any balance owed will first be applied to the credit card, up to the original amount charged, and then to the gift card.
Lost or Stolen Gift Cards
This gift card will not be replaced if lost or stolen without proper proof of purchase. Treat them like cash.
Fraud
We reserve the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies
Questions
For questions regarding your gift certificate, contact Customer Service at 1-800-695-8945.
