Every Cole Haan item is backed by our long tradition of quality and craftsmanship. If you are not completely satisfied with an item, you may return it to us for a refund. We will refund any unworn or defective merchandise within 30 days for a merchandise exchange or a refund based on the original method of payment. Please return footwear in the original shoebox and return all other items with the original tags and tickets attached. Shipping charges and sales tax on shipping are not refundable. A credit should appear on your account.
Mail your return to:
colehaan.com
150 Ocean Road
Greenland, NH 03840
You can make your return at any Cole Haan retail store or outlet store. Please print and bring your order confirmation e-mail with you to the store to make sure you are reimbursed the original price of the product. Our store locator can help you find the location of the store closest to you.
To ensure appropriate credit, please return by mail. Please include a copy of your confirmation e-mail or a note with the following information:
Mail your return to:
colehaan.com
150 Ocean Road
Greenland, NH 03840
If you purchased the item at a Cole Haan store or department store you must return the item to the store.
If a product you purchased on colehaan.com has a material or manufacturing flaw, please call Customer Service at 1-800-695-8945 to arrange a return pick up.
If you wish to return a product that you received as a gift, the refund will go to the original form of payment, i.e., the credit card used to purchase it. When returning a gift, please provide the order number or purchaser name, address, and telephone number to assist in processing the return.
If you return a gift that was purchased through the use of a gift certificate, your gift certificate will be restored to its original value, to be used at any time on colehaan.com.
If you return a gift to a Cole Haan Retail Store, please bring your packing slip so you can be reimbursed the appropriate amount.
