INTERNATIONAL ORDERS

Cole Haan currently ships to the United States, including Alaska and Hawaii, as well as to Canada. We are happy to offer international shipping with our shipping partner, International Checkout. For our shipping policies and options in the United States and Canada, please refer to our Shipping Guidelines.

HOW IT WORKS

  1. Once you are ready to check out, just click the "International Shipping" link at the bottom of your shopping bag page.
  2. You will be brought into International Checkout’s website, where you can provide your billing and shipping address, along with your payment method.
  3. International Checkout will provide your order number and totals to you, along with all communication regarding your order, shipment status, and tracking. International Checkout will be the merchant of record for your transaction.
Cole Haan will ship your order to International Checkout’s shipping depot in California, where it will then be processed and shipped onto your international destination. If you choose to use International Checkout to ship your order outside of the continental United States, Alaska, or Hawaii, then we consider the International Checkout California address to be the destination for your order. Cole Haan’s responsibility for loss or damage to your order ends once it reaches the International Checkout warehouse safely. We recommend reviewing their insurance options for international shipments before you place your order.

INTERNATIONAL SHIPPING FAQ:

Q. Does Cole Haan accept international credit card payments?
A. Cole Haan only accepts credit card payments for US-based or Canadian billing addresses at this time. International Checkout accepts credit card payments and billing addresses from over 250 countries, and offers 60+ currencies for online payment, with 9 payment methods.
Q. Is Cole Haan the shipper on record for my international shipment?
A. Cole Haan does not ship outside of the United States, or Canada, nor to Puerto Rico on its own. If you wish to ship outside these countries, please use International Checkout to do so. Cole Haan will ship your International Checkout order to their California address. International Checkout will be the shipper on record for your international shipment from California to your final destination.
Q. How are returns, refunds or exchanges handled?
A. We apologize, but International Checkout orders may not be returned or exchanged.
Q. Are international orders subject to additional fraud and security checks?
A. Yes, Cole Haan and International Checkout reserve the right to make additional checks to verify orders shipping international. These checks might include requests for additional documentation and phone verification. Orders will not ship until all verification is completed and approved.
Q. Can I apply a promotion or discount code to my International Checkout order?
A. We are unable to apply promotion codes, gift cards or discounts to International Checkout orders.
Q. How long does it take for orders to get to my country?
A. International Checkout provides two shipping options:
• Standard Shipping: delivery in approximately 8 – 20 business days
• Priority Shipping: delivery in approximately 4 – 10 business days
Please note that transit times are estimated and do not include any delays caused by customs.
Q. Who can I contact for questions regarding an international shipment?
A. For questions regarding your International Checkout shipments please use one of the following numbers below:
• USA and Canada Toll Free: +1.866.682.0641
• USA: +001.310.601.8196
• Australia: +61.28003.4685
• Denmark: +45.369.50312
• Finland: +358.(02)3619.0437
• Hong Kong: +852.8175.6057
• Ireland: +353.1443.3715
• Japan: +81.50553.46826
• Mexico: +52.558.421.8266
• New Zealand: +64.9889.0408
• Sweden: +46.4069.35779
• UK: +44.20.8133.2436