Cole Haan currently ships to the continental United States, including Alaska and Hawaii. If you’d like to ship outside of this area, we recommend MyUS.com as a convenient option for you to consider.
Colehaan.com has partnered with MyUS.com to offer fast and convenient international shipping to more than 225 countries. MyUS.com can provide you with a US street address, receive packages on your behalf, and then ship your order overseas. MyUS.com members receive discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services. MyUS.com also helps prepare customs paperwork for your shipments as part of your MyUS.com membership.
HOW IT WORKS
- Choose your MyUS.com subscription, create your account and receive your own MyUS.com address.
- Use your new MyUS address provided by MyUS.com when placing your order with Cole Haan.
- Once we ship your order, MyUS.com will manage the mail forwarding process to you.
Please note that some items cannot be shipped to international addresses and are not eligible for MyUS.com's services. These restrictions include such items as pressurized cans (e.g. aerosol cans), and hazardous materials (e.g. nail polish). Additional restrictions may apply to your destination; the MyUS.com website has a complete list of prohibited items for different countries.
The unauthorized reselling or distribution of Cole Haan products is prohibited. Orders placed with the intention of exchanging money for product, are against Cole Haan company policy. We have alerts in our system setup to identify such orders. Cole Haan reserves the right to cancel any order, without prior notification to the customer. Obtaining a MyUS membership does not bypass this company policy. If you would like clarification on whether your order is considered “reselling”, please feel free to contact Customer Service (see contact information below).
If you choose to use MyUs.com to forward your order outside of the continental United States, Alaska, or Hawaii, then we consider the MyUS.com address to be the destination for your order. Cole Haan’s responsibility for loss or damage to your order ends once it reaches the MyUS.com warehouse safely. We recommend reviewing their insurance options for international shipments before you place your order.
INTERNATIONAL SHIPPING FAQ:
Q. Does Cole Haan accept international credit card payments?
A. Cole Haan only accepts credit card payments for US-based billing addresses at this time.
Q. Is Cole Haan the shipper on record for my international shipment?
A. No, Cole Haan ships your order to the US address that you have acquired through MyUS.Com. Cole Haan does not ship internationally, nor to Puerto Rico on its own.
Q. Does the shipping charge I pay to ColeHaan.com include charges for my international shipping?
A. No. What you pay Cole Haan as shipping charges during the checkout process is for delivery of your purchase to your MyUS.com address only. MyUS.Com will contact you after receiving the shipment to let you know about the international shipping charges. You will pay those charges to MyUS.Com directly. Your international shipping arrangement is not a part of your transaction with Cole Haan.
Q. How are returns, refunds or exchanges handled?
A. Please refer to Cole Haan’s Return Policy for details. The Cole Haan product must be returned at your own cost, as the prepaid UPS shipping labels provided in orders are for domestic US shipping only. Exchanges may be shipped to your MyUS.com address free of charge, however all charges to the international address may still apply.
Q. Are international orders subject to additional fraud and security checks?
A. Yes, Cole Haan reserves the right to make additional checks to verify orders going international via the MyUS.Com US shipping address. These checks might include requests for additional documentation and phone verification. Orders will not ship until all verification is completed and approved.