Cole Haan is committed to respecting the privacy rights of all visitors to our web site. The following policy describes how Cole Haan collects, protects and uses information we receive from visitors to our web site.
What information does Cole Haan collect and how does Cole Haan use it?
When you register on our web site, we need you to provide your name, e-mail address, mailing address, day phone number and credit card information (when ordering products only), as well as create a username and password. This allows us to keep a user profile so that we may customize preferences for each specific user, as well as provide a faster method for users to submit information to Cole Haan, and receive back either the information or products desired.
When you register, we also allow you the choice whether or not to submit your number, date of birth, and gender. This allows us to better know our visitors and possibly tailor any specific features, promotions, or other notifications to you.
Visitors will also be given a choice when registering whether they would like to be on Cole Haan's mailing list, or whether they would prefer to opt-out and not receive such mailings from Cole Haan.
Our web site contains an anonymous shopping feature whereby visitors who desire to purchase products can elect not to register. Those who elect to purchase products without registering will be asked only for information necessary to process the transaction. Information provided by anonymous shoppers will be retained only as necessary to process the transaction and maintain Cole Haan's sales records and will not be used for marketing purposes.
When you enter a contest or other promotional feature, Cole Haan may again ask for your name, address, e-mail address, username and password so that we are able to better administer the contest and notify winners.
We may also use the information we collect during the registration process to notify you about important functionality changes to the web site, new Cole Haan services, and special offers we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of any other information request or distribution, simply reply to any Cole Haan e-mail sent to you and type UNSUBSCRIBE as the subject of your reply.
We may disclose personal information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, respond to any claims, or to protect the rights, property, or personal safety of Cole Haan, our customers, or the public. Information about our customers, including personal information, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition.
How does Cole Haan protect visitor information?
Cole Haan implements a variety of security measures to maintain the safety of your personal information. User personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology and then encrypted into Cole Haan's databases to be only accessed as stated above. When you elect to store your credit card, your full credit card number is not visible to us. It is masked and used only to complete the transaction.
Does Cole Haan use "cookies"?
Does Cole Haan disclose the information we collect from our visitors to outside parties?
Cole Haan does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include wholly-owned companies. It also does not include website hosting partners and other parties who assist us in operating our website, conducting Cole Haan's business, or servicing you as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights or safety. This information is also used to better understand visitors' use of Cole Haan's web site and to support related transactions made on the web site.
However, this data in an aggregate form may be provided to other parties for marketing or advertising analysis, or other uses. Cole Haan may also use e-mail addresses and other personally identifiable information to contact visitors who communicate with us. For example, we direct e-mail to visitors who provide us with their e-mail addresses for specific purposes such as receiving our e-mail newsletters or being notified if they have won one of our contests. Each e-mail newsletter always contains instructions on how to discontinue receipt of the newsletter. However, if a visitor at any time chooses to no longer receive such information and opt-out from any future mailings, they should simply reply to any Cole Haan e-mail sent to them and type UNSUBSCRIBE as the subject of their reply.
How does a visitor opt-out, remove, or modify information they have provided to Cole Haan?
After gathering any user information, Cole Haan offers users the opportunity to remove their information from our database so as not to receive future communications or to no longer interact with the web site until they later choose to by e-mailing firstname.lastname@example.org and asking that their information be deleted. Cole Haan additionally provides users the opportunity to update and modify any information they have previously provided by e-mailing us at email@example.com and asking to update and/or modify the information previously provided.
Third party links
In an attempt to provide increased value to our visitors, Cole Haan may choose various third party web sites to link to from our own web site. However, even if the third party is affiliated with Cole Haan, Cole Haan has no control over these linked web sites which each have separate privacy and data collection practices, independent of Cole Haan. Cole Haan has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked web sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our web site and the links placed upon it and therefore we request feedback on not only our own web site, but for web sites we link to as well (including if a specific link does not work).
We collect, process and maintain your information in the United States, where privacy laws may not be as protective as in your home country. If you are using this web site from outside of the United States, by providing personal information to us you are consenting to the transfer of the information to the United States for processing and maintaining in a manner consistent with this policy.
Protecting Children's Privacy.
This site is not intended for the use of children under the age of 13. Cole Haan does not knowingly collect Personally Identifiable Information from any children under 13 years of age except as permitted by law.
Cole Haan welcomes your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to this, or any other issue.
Terms and Conditions
Please also visit Cole Haan's terms and conditions establishing the use, disclaimers, and limitations of liability governing the use of the entire Cole Haan web site.
This web site is operated by
6 Ashley Drive
Scarborough, Maine 04174
Changes to our policy