RETURNS & FREE EXCHANGES
Every Cole Haan product is backed by our long standing tradition of quality and craftsmanship. Cole Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date. Cole Haan reserves the right to deny refunds for a returned item that does not comply with this policy.
Online Order Returns
For products purchased on www.ColeHaan.com, original shipping charges and any shipping taxes are non-refundable. You will receive a refund based on the original form of payment. Please allow up to one billing cycle for the credit to post to your account. Any items purchased as Final Sale may not be returned or exchanged. To return or exchange an item, please pack it in its original condition and send it back to us using one of the three methods described below. For Canadian orders, please contact Customer Service for Return Authorization forms at 800-695-8945. Alipay orders may not be returned or exchanged.
Exchanges are not offered on PayPal orders. Returned merchandise will be processed as a refund to your PayPal account. The original packing slip is required with all returns. Please allow up to 10 business days to process your return once received. Exchanges are processed in two steps. You will receive a return confirmation email for the items you are returning and a shipping confirmation email for the replacement items when they are on their way. Unfortunately, item availability is not guaranteed.
Methods available for Online Order Returns:
(1) Use Our Pre-paid Shipping Label
Complete the return form included with your order and repack merchandise in the original package, enclosing the completed form. Affix the UPS pre-paid label included in your package and drop off in any UPS drop box, UPS Store or give to any UPS driver. Please retain the bottom portion of the UPS label containing the tracking information for your records.
(2) Use Another Shipping Method
Complete the return form included with your order and repack merchandise in the original package, enclosing the completed form. Packaging must be returned using a trackable method. Sorry, we are not able to accept C.O.D. deliveries.
(3) In-store Returns of Online Orders
Merchandise purchased at www.ColeHaan.com may be returned to any Cole Haan retail store for your convenience, free of charge. Your return must include the return form or order confirmation provided with your original order. Please note: Alipay, PayPal, and Canadian orders cannot be returned at any Cole Haan Retail store.
Cole Haan retail or outlet store returns
Cole Haan stores can only process returns from purchases made at our retail and outlet stores, or www.colehaan.com as stated within the Online Order policy. All other requests should be directed to the original place of purchase. All full-price retail purchases must be returned to Cole Haan full-price retail stores only. All outlet purchases must be returned to Cole Haan outlet stores only. All Cole Haan items purchased outside the United States must be returned in the country where the original purchase took place.
If you wish to return a product that you received as a gift from ColeHaan.com or from a Cole Haan retail store, the refund will go to the original form of payment, i.e., the credit card used to purchase it. If you wish to exchange a gift purchased online at colehaan.com, please contact Customer Service at 1-800-695-8945 for assistance. When returning a gift, please provide the order number or purchaser name, address, and telephone number to assist in processing the return. If you return a gift that was purchased through the use of a gift card, your gift card will be restored to its original value or a new one will be provided for you, to be used at any time on colehaan.com. If you return a gift to a Cole Haan retail store, please bring your packing slip so you can be reimbursed for the appropriate amount.
If you need any assistance or have questions about our Return & Exchange policy, please call us at 800-695-8945, 7 days a week, 24 hours per day.