Shipping Options

Orders Shipping to a United States Address

Shipping Method Cost Delivered In*
UPS Ground FREE on orders $175+
or $5.00
3-8 Business Days
UPS 2-Day FREE on orders $175+
or $15.00
2 Business Days
for orders BEFORE 1pm EST, M-F

3 Business Days
for orders AFTER 1pm EST, M-F
UPS Overnight $25.00 1 Business Days
for orders BEFORE 1pm EST, M-F

2 Business Days
for orders AFTER 1pm EST, M-F
APO/FPO $5.00 30-45 Business Days
Delivery estimates exclude weekends and holidays, and are pending credit card approval. Cole Haan reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Cole Haan Customer Service.
Click here for more information on delivery timeframes for Ground Service for United States shipments (We ship from our Greenland, NH location @ zip code 03840).

Orders Shipping to a Canadian Address

Shipping Method (On Website) Cost Delivered In
UPS Standard $15.95
3-8 Business Days
UPS Expedited $20.95 2 Business Days
for orders BEFORE 1pm EST, M-F
UPS Saver $25.95 1-3 Business Days
for orders BEFORE 1pm EST, M-F
Delivery estimates exclude weekends and holidays, and are pending credit card approval. Cole Haan reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Cole Haan Customer Service.
Some delays at Customs can occur when shipping internationally; we apologize for any inconvenience, but please consider this in determining your order transit time.
All shipments to Canada must be made to a physical address. We are unable to ship to Canada P.O. Boxes.
Duties and Taxes
Cole Haan will provide you with a quote for shipping fees including duties and taxes, during checkout. Duties and tax calculations are based on laws and duty rates of the province and country to which the order is shipping. All shipping fees, duties and taxes and brokerage fees must be paid at the time you place your order.
Fees may include the following charges:
  • Shipping:
    • Freight (transportation costs incurred by the carrier)
    • Fuel (additional charge incurred by the carrier to account for an increase in fuel charges (percentage of weight)
    • Insurance (accounts for insuring the package)
    • Brokerage (the amount charged by the broker to clear Customs)
  • Duties (the amount charged by the country for an individual item)
  • Taxes (the Value Added Tax (VAT) charged by the country)
If for any reason your order is refused or undeliverable at time of delivery, the buyer is responsible for payment of all return duties, taxes and shipping fees. These fees are not refundable for undeliverable shipments or refused shipments.
By ordering goods from Cole Haan, you hereby authorize UPS SCS Inc., chosen by Cole Haan to act as your agent, and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise, account for duties and taxes, to return merchandise to Cole Haan, and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that you will obtain the refund directly from Cole Haan. In this connection, youI also authorize the customs broker to endorse any refund cheque issued by the CBSA in my name, so that Cole Haan can be reimbursed.

Orders shipping to a Chinese Address

Cole Haan has partnered with Alipay & Shoprunner to offer convenient shipping to China from our facility in the United States. Buyers need to have an Alipay account setup to ship an order to a Chinese address. Through the partnership with Alipay, buyers can use their Alipay account for payment and to track orders, while getting professional international logistics that are fast, easy and safe. Alipay will also help buyers with the custom clearing process and deliver your packages door to door.
Click here to learn more
Click here for more information on International Shipping outside of United States, Canada or China.