How will I know if my order has been successfully placed?
You will receive an Order Confirmation email from Cole Haan sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain it for your records. If for any reason you did not receive a confirmation email, please contact customer service at: 800-695-8945.
How do I cancel or modify my online order?
We cannot modify or cancel your order or address once placed. Please review your order carefully before submitting to ensure all information is correct. If needed, you may request a return after delivery.
Why was my order cancelled?
If you’ve received notification from Cole Haan that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons. Please contact customer service at 800-695-8945 with questions or to place a new order.
Where does Cole Haan sell online? What if I believe I may have ordered from a fake Cole Haan website or bought a counterfeit product?
Authentic Cole Haan products are available only in our Cole Haan stores, Cole Haan outlet stores, and at colehaan.com. You can also find our products in select authorized department stores and specialty retailers. To learn more about our brand protection and how we can help you, click here.
Bulk Purchases and/or Reselling
Cole Haan reserves the right to limit the quantity of items purchased per person or order. These restrictions may apply to orders placed by the same Cole Haan account, using the same payment information and/or the same email address, billing and/or shipping address.
Our website is meant for personal, non-commercial use. We reserve the right to prohibit dealers, resellers and/or suspected bulk purchases. We define ‘bulk buying’ as an order of more than $1000, with more than 5 items of the same individual product or repeat buying patterns, which may represent more than normal personal use. If you would like to become a wholesale customer of ours, to purchase Cole Haan product for commercial resale, please contact us.
How can I pay for my online purchases?
Colehaan.com accepts Visa, MasterCard, American Express, Discover, Klarna and PayPal. We also accept Cole Haan gift cards for orders shipping within the US.
Do I have to pay sales tax when ordering online?
Cole Haan is required by law to charge sales tax on all purchases that are shipped to states where Cole Haan has retail stores.
Some states tax shipping charges, as well as the purchase total. Sales tax on shipping is not refundable on returned merchandise. Please note that order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order ships.
Where can I use Cole Haan gift cards? Do you sell eGift Cards?
Both physical and eGift cards can be redeemed online at www.colehaan.com and at any Cole Haan retail store. For more information on our Gift Card policies & FAQ’s please click here.
Can a credit card issued by a foreign bank be used for website orders?
International payment types are offered when shipping to one of our supported international destinations through our partner Global-e.
Do you allow customers to choose their payment currency when purchasing online?
Customers shipping to one of our supported international destinations may select your preferred currency and/or an alternative payment type, through our partner Global-e.
My order was not processed and there is a charge on my account. When will the charge be removed?
If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.
If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.
How do I use Klarna?
For more information about paying with Klarna, please see details here.
How can I return an item I purchased online?
Please refer to our Return Policy, and easy-to-follow steps for processing returns and free exchanges.
How can I exchange an item I purchased online?
During the return process, you will be guided through an option to exchange your item(s) for the same style and color but a different size or width with no return shipping cost. To begin the returns or free exchanges process, please visit our Returns Page.
If you’d like to exchange for a different item, please place a new order online or give us a call at 800-695-8945 to assist in placing one for you.
Do you offer price adjustments?
A one-time price adjustment will be given if your purchase meets following criteria:
If you purchased online: Please contact Customer Service at 800-695-8945 or email us with your order information.
If you purchased in a Cole Haan retail store: The purchasing customer must be physically present at a Cole Haan store for a price adjustment, and will be asked to provide a valid receipt, the original form of payment, and a personal government issued ID. All price adjustments must be made in the country of purchase, and must be made at the store type you originally purchased from (Outlet or Full-Price).
How do your online prices compare with what I will find in stores?
Prices displayed on colehaan.com are the same as Cole Haan full-price retail stores.
How is Cole Haan Outlet product different than the Colehaan.com product?
Cole Haan's Outlet assortment consists of a mix of styles that have been made exclusively for outlet as well as historical best sellers. It is made with the same quality and attention to craftsmanship as all Cole Haan product.
Where can I buy Cole Haan optical frames?
Cole Haan optical frames are available only at fine eye care professionals nationwide. They are not available online at colehaan.com or at retail stores. Please click here to find an optical location near you.
Where does Cole Haan manufacture its products?
Cole Haan products are manufactured in the world’s finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Our footwear and handbag products and materials are crafted in Vietnam and India while other products are manufactured in Vietnam, India, China, South Korea, and Philippines.
What if the product I want is no longer available online?
From time to time our popular styles sell out online. To see if the style you are interested in is available in a store near you: click the "Find In Store" button on the product page, select your size (even if sold out), and enter your zip code. You may then visit listed stores to make the purchase. If you prefer to shop online, please contact our customer service team at 800-695-8945, they will be happy to suggest an alternative style for you to consider.
How do I choose the right size gloves?
Run a tape measure around the circumference of your hand at the knuckles. Do not include the thumb.
How do I care for my Cole Haan shoes?
It’s important to clean and care for your Cole Haan shoes to keep them looking their best. We have a few recommendations on products and instructions to keep your shoes clean, based on the material of your shoes here.
Does Cole Haan ship internationally?
Cole Haan currently offers international shipping to select countries through our partner Global-e. For a list of all countries currently supported click here.
How do I unsubscribe from Cole Haan SMS text messages?
Text the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our shortcode you will receive one additional message confirming that your request has been processed.
Please note that our text message platform may not recognize and respond to unsubscribe requests other than the stand-alone keyword commands STOP, END, CANCEL, UNSUBSCRIBE or QUIT and by subscribing you agree that Cole Haan and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Cole Haan through any other programs you have joined until you separately unsubscribe from those programs.
How can I unsubscribe from Cole Haan marketing emails?
Please click on the Unsubscribe link from any of our marketing emails and you will be taken to a preference center to update.
