Customer Care

Shipping Information

We recommend shopping early to ensure your packages arrive in time for the holidays-and we thank you for your patience.

Please keep an eye on your email: we'll send a notification when your order ships, the day before delivery, and when your order is delivered. We will also update you if our carrier, UPS, experiences any delays with your shipment.

Shipping Options

Orders Shipping to a United States Address

Shipping Method Cost Delivered In*
UPS Ground Orders over $99: Free
Orders under $99: $9.95		 5-7 Business Days
UPS 2-Day $15.95 2-3 Business Days
for orders BEFORE 12pm EST, M-F
UPS Overnight $24.95 1-2 Business Days
for orders BEFORE 12pm EST, M-F
APO/FPO $5.00 30-45 Business Days

*Delivery estimates exclude weekends and holidays, are dependent on order being   placed before 12pm ET, and are pending payment approval. Cole Haan reserves the  right to hold any order for suspected fraud and/or billing and shipping validation.   Affected customers will be notified by Cole Haan Customer Service.