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Cole Haan Grand

Premium Membership FAQs



What are the benefits of Premium Membership?
Becoming a Premium Member of Cole Haan will grant you the year-round use of free 2-Day shipping, plus 20% off every purchase in Cole Haan stores and online at ColeHaan.com (exclusions may apply). Membership enrollment is valid for 12 months from the date of enrollment. These benefits are in addition to our Above and Beyond membership perks, like early access to sales, invitations to exclusive events, product launches, plus birthday and milestone gifts.

How do I join?
Currently, our Premium Membership program is by invitation only.
We hope to be able to offer Premium Membership to all our valued customers soon. Stay tuned to the site for updates on this program.

Is Premium Membership valid in Cole Haan stores?
Yes, Premium Membership is valid online and at any Cole Haan store.

Can I cancel my membership?
Premium Membership enrollment fees are non-refundable.
If there is a problem with one of your orders, if you have a shipping question or any issue at all, please contact us, so we can best assist.

Does my Premium Membership automatically renew each year?
No, it does not. Premium Members will receive communication towards the expiration of the program with more information at that time on options for renewal.

What is the cost of Premium Membership?
The cost of enrollment for Premium Membership is just $60.00 for 12 months.

Can I use a discount or promotion code as a Premium Member?
Premium Member discounts are not combinable with other order and item-level offers

I am already a registered Member, will my Membership automatically become Premium?
No, currently, the program is by invitation only.
Stay tuned to the site for updates on the program.
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