Members get free shipping. Always. | Shipping may be impacted by nationwide delivery delays.
Due to the surging demand for deliveries this year, shipping carriers are
experiencing unprecedented nationwide delays. We recommend shopping early to ensure your packages arrive in
time for the holidays-and we thank you for your patience.
This holiday season, we'd like to make your shopping experience as simple as possible with
helpful tips and important dates to keep in mind.
A little planning goes a long way.
Due to the surging demand for deliveries this year, shipping carriers are experiencing
unprecedented nationwide delays. We recommend shopping early to ensure your packages
in time for the holidays-and we thank you for your patience.
Please note that due to holiday observations, our distribution centers and/or UPS
services are not shipping or delivering orders on the following dates:
November 26, 2020 - Thanksgiving
December 25, 2020 - Christmas Day
January 1, 2021 - New Year's Day
PLACED ORDER BY:
December 11, 1PM EST
Please select the country flag in the header of our site (menu, on mobile) to view our shipping
destinations, policies, and holiday guide.
EXTENDED HOLIDAY RETURN POLICY
Our standard Return Policy is within 30 days of purchase. However, we know you like to shop in
advance for the holiday season, and we've extended the Return Policy window to give you some
peace of mind.
For purchases made during the holiday season, from October 26, 2020 through December 20, 2020, a
return needs to be initiated and approved through colehaan.com/start-return by January 6, 2021.
Holiday returns must be received at either a Cole Haan retail store or at our warehouse by
January 20, 2021 to be eligible for a return.
Cole Haan's standard 30-day return policy applies to purchases made on or after December 20,
Don't forget, we also offer free exchanges if that gift didn't fit just right.
Individual style is sometimes best left to personal interpretation. Our gift cards make
perfect gift and are available in denominations from $25-$500. They can be used on Cole Haan.com
and in any Cole Haan retail or outlet store.