Returns & Exchanges
Easy Returns & Free Exchanges
We get it—it has to be perfect. If you need a different color, size or style, we offer an easy process to get you just what you want. To get started, click on the Return/Exchange button above. We’ll guide you through a few easy steps!
Please note that a prepaid return label will be generated only for an order and item that qualify under Cole Haan’s Return Policy. Please call 800-695-8945 if you need further assistance or would like a written copy of this return policy.
Return Policy
Every Cole Haan product is backed by our long-standing tradition of quality and craftsmanship. We accept qualifying merchandise within 30 days after the original order date. To qualify for a return, merchandise must be unworn, unaltered, and returned in its original packaging. Proof of purchase or other information sufficient for us to locate the original transaction is required. Final Sale merchandise may not be returned or exchanged.
For products purchased on www.ColeHaan.com, original shipping charges and any shipping taxes are non-refundable. If you use our prepaid return label, a $4.95 return-shipping fee will be deducted from your refund. the fee applies only when you use our prepaid return label to return merchandise; it does not apply to eligible in-store returns or qualifying exchanges.
Once we receive and inspect your return, we will issue any approved refund to the original form of payment, less any applicable return-shipping fee. If we are unable to refund the original form of payment, we may issue a Cole Haan eGift Card to the original purchaser. Refunds cannot be issued to a different payment method or person. Please allow two to three business days after receipt at our warehouse for us to process your return and up to one billing cycle for the credit to appear on your account.
If your item arrived damaged, is defective, or is not the item you ordered, please contact Customer Service at 800-695-8945 so we can assist you. The return-shipping fee will not apply when the return results from our error or a qualifying product issue. This Return Policy does not limit any rights or remedies available under applicable law. Cole Haan reserves the right to deny a refund if a returned item does not comply with this policy. This version of the policy applies to orders placed on or after Oct 1st, 2026. Orders placed before that date remain subject t the return-shipping terms in effect when the order was placed.
In-Store Returns of Online Product
Eligible merchandise purchased online at colehaan.com may be returned to a Cole Haan retail or outlet store free of charge. Choose this option when requesting your return. Klarna, PayPal, and Final Sale orders cannot be returned to a Cole Haan retail or outlet store. Online orders shipped to U.S. addresses may be returned only to Cole Haan retail or outlet stores in the United States.
Free Exchanges
During the returns process, you may exchange an eligible item for the same style and color in a different size or width, without a return-shipping fee. If you would like a different item, please place a new order online or call us at 800-695-8945 for assistance. Item availability is not guaranteed.
Exchanges happen in three steps
- Choose your exchange item(s) and ship your original item(s) back to our warehouse.
Initiate a return/exchange using the link above. Once complete, you’ll receive an
emailed label to return your original item at no cost. - Pay for your exchange order.
After your return is on its way to our warehouse, you will receive an email with an invoice for your exchange order. Use the link in your invoice to pay for your order. - Receive your refund.
You will receive your refund after we have received your return to our warehouse or after you have
paid for your exchange order, whichever happens first.
Note: Your exchange item(s) will not ship until you have both shipped your original item back to our warehouse and paid for your exchange through your emailed invoice. Once you have paid your invoice, you will receive email updates regarding your exchange order including confirmation and shipping.
Unfortunately, item availability is not guaranteed so be sure to send your return item(s) as soon as possible to secure your exchange.
Gift Returns
If you return a gift purchased on ColeHaan.com or at a Cole Haan retail store, the refund will be issued to the original form of payment used by the purchaser. To exchange a gift purchased online at colehaan.com, please contact Customer Service at 800-695-8945. Please provide the order number or purchaser's name, address, and telephone number so we can locate the original transaction. If the gift was purchased with a gift card, the value will be restored to the original gift card or issued on a replacement gift card for use one colehaan.com. If you need assistance or have questions about our Return & Exchange Policy, please call 800-695-8945.
Cole Haan Retail or Outlet Store Returns
Cole Haan stores can only process returns from purchases made at our retail and outlet stores, or www.colehaan.com as stated within our policy. All other requests should be directed to the original place of purchase. All full-price in-store purchases must be returned to Cole Haan full-price retail stores only. All outlet purchases must be returned to Cole Haan outlet stores only. All Cole Haan items purchased outside the United States must be returned in the country where the original purchase took place. Original form of payment must be present to receive a refund on that form of payment.
Policy updated October 1, 2026.
