Gift Card Policies

Gift cards are redeemable for merchandise at ColeHaan.com and any Cole Haan full-price or outlet store. Gift cards will not be replaced if lost or stolen without proper proof of purchase. Sales tax, where applicable, will be applied at the time of redemption.

Cole Haan reserves the right to refuse, cancel or hold for review gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

Gift cards are available for purchase at Cole Haan full-price and outlet stores and at ColeHaan.com.

At this time, we are unable to accept or ship international orders.

Gift cards purchased can be used online at ColeHaan.com and any Cole Haan full-price or outlet store.

The order total includes the price of product(s), sales tax where applicable and shipping costs. If the order total is more than the gift card amount, the remaining balance must be paid for by credit card. The gift card balance will immediately be reduced, while the credit card will not be charged until the items are shipped. Upon redemption, any unused balance shall be carried over for future ColeHaan.com or Cole Haan retail purchases except for Massachusetts’s residents who may request a refund on a credit card if 90% of the value is used.

For security purposes, your card number is beneath the "scratch off" material on the back of the card. Simply use the edge of a coin to reveal the number.

A gift card balance may be viewed with a valid gift card number on colehaan.com/gift-cards.

ColeHaan.com gift cards may not be returned or cancelled after purchase.

If you return product originally purchased with a gift card, any refund will be returned to the original gift card.

If you return product originally purchased with multiple gift cards, the total dollar value will be returned to the most-recent purchased gift card. If you return product originally purchased with multiple methods of payment, any balance owed will first be applied to the gift card, up to the original amount charged, and then to the credit card.

For questions regarding your gift certificate, contact Customer Service at 1-800-695-8945.