All international orders are facilitated by our partner, Global-e. Global-e will be the merchant of record on all international shipping documentation, as well as on your billing statement. When you are ready to check out, you will be redirected to Global-e’s checkout page, where you will be asked to enter your billing and shipping details. Once the order is placed, Cole Haan will ship your order to Global-e’s warehouse in the United States. From here the appropriate international documentations (such as import paperwork) will be added to your package and shipped to your final shipping address. Please note that we are unable to control any delay in delivery due to customs. Please contact customer service if you have any questions about the status of your order.
How you pay all customs fees, duties, and taxes depends on the laws and regulations specific to your final shipping destination. If any of these charges apply to your order, they will be added to your order at checkout to be prepaid with your order placement. Some countries allow for some or all of these charges to be paid upon delivery of the product. If this is applicable to your order, it will be reflected as an option on the Global-e checkout page.
If your item is eligible, you will be able to initiate a return to our warehouse through the Global-e returns portal. Using the portal ensures that you will have all necessary paperwork to get your return through customs and back into the US to be processed at our warehouse. If this paperwork is missing, it may result in delays or hold ups in your local or US customs.