How can I pay for my online purchases?
Colehaan.com accepts Visa, MasterCard, American Express, Discover, Affirm, Amazon Payments and PayPal. We also accept Cole Haan gift cards for orders shipping within the US.
Do I have to pay sales tax when ordering online?
Cole Haan is required by law to charge sales tax on all purchases that are shipped to states where Cole Haan has retail stores.
Some states tax shipping charges, as well as the purchase total. Sales tax on shipping is not refundable on returned merchandise. Please note that order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable state and local taxes calculated at the time your order ships.
Where can I use Cole Haan gift cards? Do you sell eGift Cards?
Both physical and eGift cards can be redeemed online at www.colehaan.com and at any Cole Haan retail store. For more information on our Gift Card policies & FAQ’s please click here.
Can a credit card issued by a foreign bank be used for website orders?
International payment types are offered when shipping to one of our supported international destinations through our partner Global-e.
Do you allow customers to choose their payment currency when purchasing online?
Customers shipping to one of our supported international destinations may select your preferred currency and/or an alternative payment type, through our partner Global-e.
My order was not processed and there is a charge on my account. When will the charge be removed?
If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 10 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.
If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.
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