Members get free shipping. Always. | Shipping may be impacted by nationwide delivery delays.
Due to the surging demand for deliveries this year, shipping carriers are
experiencing unprecedented nationwide delays. We recommend shopping early to ensure your packages arrive in
time for the holidays-and we thank you for your patience.
For purchases made throughout the holiday season, (October 26, 2020 through December
20, 2020), a return needs to be initiated (and approved) through www.colehaan.com/returns by Tuesday, January 6,
Holiday returns must be received at either a Cole Haan retail store or at our
warehouse by January 20, 2021 to be eligible for a return. Applicable only for orders
shipped within the US.
Cole Haan’s standard 30-day return policy applies to purchases made on or after
December 20, 2020.
Every Cole Haan product is backed by our long standing tradition of quality and
craftsmanship. Cole Haan will accept any unworn or unaltered merchandise within 30 days of
the original purchase date. Cole Haan reserves the right to deny refunds for a returned item
that does not comply with this policy.
For products purchased on www.ColeHaan.com, original shipping charges and any
shipping taxes are non-refundable. Please allow 2-3 business days to process your return
once received at our warehouse. You will receive a refund based on the original form of
payment. Please allow up to one billing cycle for the credit to post to your account. To
return or exchange an item, please pack it in its original condition.
prepaid return labels will be generated only for those orders and items that comply with
Cole Haan’s Return Policy. If you need further assistance, please call 800-695-8945.
Exchanges for online orders are processed in two steps. Just let us know what you’d like
return your original item(s). You will receive a confirmation email when we process your
and a shipping confirmation email for the exchange items when they’re on their way.
Unfortunately, item availability is not guaranteed – if the item you want is not in stock,
contact you to let you know. Exchanges are not offered on PayPal, Affirm or Amazon orders,
or orders shipped outside of the United States.
Cole Haan stores can only process returns from purchases made at our retail and outlet
www.colehaan.com as stated within our policy. All other requests should be directed to the
original place of purchase. All full-price in-store purchases must be returned to Cole Haan
full-price retail stores only. All outlet purchases must be returned to Cole Haan outlet
only. All Cole Haan items purchased outside the United States must be returned in the
where the original purchase took place. Original form of payment must be present to receive
refund on that form of payment.
•For ShopRunner returns please click here and sign in to access your
•PayPal, AmazonPay, Affirm, Final Sale, and orders shipped outside the
United States cannot be returned to any Cole Haan Retail Store.
Returned merchandise to our warehouse will be processed as a refund to your PayPal,
Affirm or Amazon account.
•Online orders shipped to US addresses may only be returned to Cole Haan retail
stores in the United States.
•Any items purchase as Final Sale may not be returned or
•Exchanges are not offered on PayPal, Affirm
or Amazon Payment orders, or orders shipped outside of the United
We’re offering a refund to Cole Haan Members who believe our ZERØGRAND Overtake,
ZERØGRAND Outpace, or our 4.ZERØGRAND collection shoe styles did not meet their
expectations after 60 days. If you are not satisfied with your purchase, please
contact us and we’ll refund qualifying purchases. We’ll also ask you to answer a few
questions about why you weren't satisfied, so we can design and develop products
that work for you, perfectly.
Qualifying purchases must be made by logged-in Members, and contact be made within 60 days of your purchase date on qualifying styles (4.ZERØGRAND collection shoes, ZERØGRAND Overtake Running Shoes, ZERØGRAND Outpace Running Shoes, and ZERØGRAND Overtake All-Terrain Running Shoes). Refund will
be granted in the original form of payment, and for the total amount paid at time of
purchase. One-time refund per customer.
If you wish to return a product that you received as a gift from ColeHaan.com or from a Cole
Haan retail store, the refund will go to the original form of payment, i.e., the credit card
used to purchase it. If you wish to exchange a gift purchased online at colehaan.com, please
contact Customer Service at 800-695-8945
for assistance. When returning a gift,
please provide the order number or purchaser name, address, and telephone number to assist
in processing the return. If you return a gift that was purchased through the use of a gift
card, your gift card will be restored to its original value or a new one will be provided
for you, to be used at any time on colehaan.com. If you return a gift to a Cole Haan retail
store, please bring your packing slip so you can be reimbursed for the appropriate amount.
If you need any assistance or have questions about our Return & Exchange policy, please
us at 800-695-8945,
available 8am - 11pm ET.