FREE SHIPPING on orders $99 or more. Become a Member and get FREE SHIPPING always.
Colehaan.com and Cole Haan full-price retail stores will offer up to 60% off select styles (prices as marked), plus an extra 20% off select items with code WINTER from 12/9/2023 at 6am ET - 12/18/2023 6am ET; prices as marked. Exclusions Apply. Final sale items may not be returned, exchanged or issued price adjustments. Offers applicable to transactions shipping to US and Canada only. Offers cannot be combined with other transaction level offers, applied to previous purchases, gift cards, or redeemed for cash. Other restrictions, exclusions, or terms may apply. Promotion cannot be combined with employee or affiliate discounts. Offers are not valid in Cole Haan outlet stores.
prepaid return labels will be generated only for those orders and items that comply with
Cole Haan’s Return Policy. If you need further assistance, please call 800-695-8945.
Exchanges for online orders are processed in two steps. Just let us know what you’d like
return your original item(s). You will receive a confirmation email when we process your
and a shipping confirmation email for the exchange items when they’re on their way.
Unfortunately, item availability is not guaranteed – if the item you want is not in stock,
contact you to let you know. Exchanges are not offered on PayPal or Klarna orders, or orders shipped outside of the United States.
Our standard Return Policy is within 30 days of purchase. However, we know you like to shop in
advance for the holiday season, and we've extended the Return Policy window to give you some
peace of mind.
For purchases made from 11/15/2023 – 12/15/2023, a return must initiated
and approved through colehaan.com/start-return by 1/12/2024. Authorized
holiday returns must be received at either a Cole Haan retail store or at our warehouse by
1/19/2024 to be eligible for a refund.
Cole Haan's standard 30-day return policy applies to purchases made on or after 12/16/2023.
Don't forget, we also offer free exchanges if that gift didn't fit just right. Just fill out your exchange request on your return packing slip and we’ll process it for you!
Every Cole Haan product is backed by our long-standing tradition of quality and
craftsmanship. Cole Haan will accept any unworn or unaltered merchandise within 30 days of
the original purchase date. Cole Haan reserves the right to deny refunds for a returned item
that does not comply with this policy.
For products purchased on www.ColeHaan.com, original shipping charges and any
shipping taxes are non-refundable. Please allow 2-3 business days to process your return
once received at our warehouse. You will receive a refund based on the original form of
payment. Please allow up to one billing cycle for the credit to post to your account. To
return or exchange an item, please pack it in its original condition.
• PayPal, Klarna, Final Sale, and orders shipped outside the
United States cannot be returned to any Cole Haan retail store.
Returned merchandise to our warehouse will be processed as a refund to your PayPal
or Klarna account.
•Online orders shipped to US addresses may only be returned to Cole Haan retail
stores in the United States.
•Any items purchase as Final Sale may not be returned or
•Exchanges are not offered on PayPal, Klarnaor Final Sale
orders, or orders shipped outside of the United
• Some items may not be eligible for return at a Cole Haan retail store. Valid options for return will be provided during return authorization here.
• If unable to refund your original payment, Cole Haan reserves the right to issue eGift card, appeasement, or mail check to original purchaser. Alternate forms of payment will not be credited.
If you wish to return a product that you received as a gift from ColeHaan.com or from a Cole
Haan retail store, the refund will go to the original form of payment, i.e., the credit card
used to purchase it. If you wish to exchange a gift purchased online at colehaan.com, please
contact Customer Service at 800-695-8945
for assistance. When returning a gift,
please provide the order number or purchaser name, address, and telephone number to assist
in processing the return. If you return a gift that was purchased through the use of a gift
card, your gift card will be restored to its original value or a new one will be provided
for you, to be used at any time on colehaan.com. If you return a gift to a Cole Haan retail
store, please bring your packing slip so you can be reimbursed for the appropriate amount.
If you need any assistance or have questions about our Return & Exchange policy, please
us at 800-695-8945,
available 8am - 11pm ET.
Cole Haan stores can only process returns from purchases made at our retail and outlet
www.colehaan.com as stated within our policy. All other requests should be directed to the
original place of purchase. All full-price in-store purchases must be returned to Cole Haan
full-price retail stores only. All outlet purchases must be returned to Cole Haan outlet
only. All Cole Haan items purchased outside the United States must be returned in the
where the original purchase took place. Original form of payment must be present to receive
refund on that form of payment.