Colehaan.com will offer free ground shipping on orders from 7/09/22 at 6pm ET - 7/12/22 at 6am ET. Applicable to transactions shipping to the United States only.
Every Cole Haan product is backed by our long-standing tradition of quality and craftsmanship. Cole
Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date.
Cole Haan reserves the right to deny refunds for a returned item that does not comply with this
policy.
For products purchased on www.ColeHaan.com, original shipping charges are
non-refundable. Please allow 2-3 business days to process your return once received at our
warehouse. You will receive a refund based on the original form of payment. Please allow up to one
billing cycle for the credit to post to your account. To return an item, please pack it
in its original condition.
We get it – it has to be perfect. If you need a different color, size or style, we offer free
returns by mail. Please note that final sale items cannot be returned.
To get started, click on Process a Return below. We’ll guide you through a few easy
steps to complete!
Our standard Return Policy is within 30 days of purchase. However, we know you
like to shop in advance for the holiday season, so we've extended the Return
Policy window to give you some peace of mind.
For purchases made from November 3, 2022 through December 19, 2022, a return must
be initiated and approved by January 12, 2023. Please keep in mind that holiday
returns must be received at our warehouse in the US by January 19, 2023 to be eligible for a refund.
Cole Haan's standard 30-day return policy applies to purchases made on or after December 19, 2022.
Cole Haan stores can only process returns from purchases made at our retail and outlet stores
as stated within our policy. All other requests should be directed to the original place of purchase.
All full-price in-store purchases must be returned to Cole Haan full-price retail stores only.
All outlet purchases must be returned to Cole Haan outlet stores only. All Cole Haan items purchased
outside the United States must be returned in the country where the original purchase took place.
Original form of payment must be present to receive a refund on that form of payment.