Returns

We get it – it has to be perfect. If you need a different color, size or style, we offer free returns by mail. Please note that final sale items cannot be returned.
To get started, click on Process a Return below. We’ll guide you through a few easy steps to complete!

Process a Return

Please note, authorized return labels will be generated only for those orders and items that comply with Cole Haan’s Return Policy.

Every Cole Haan product is backed by our long-standing tradition of quality and craftsmanship. Cole Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date, excluding final sale items. Cole Haan reserves the right to deny refunds for a returned item that does not comply with this policy.

For products purchased on www.ColeHaan.com, original shipping charges are non-refundable. Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. Please allow up to one billing cycle for the credit to post to your account. To return an item, please pack it in its original condition.

Exchanges are not currently offered for orders shipped outside of the US.

Cole Haan stores can only process returns from purchases made at Cole Haan retail and outlet locations. All other return requests should be directed to the original place of purchase. Please note that full-price in-store purchases must be returned only to full-price Cole Haan stores only, and all outlet purchases must be returned to Cole Haan outlet stores only. All Cole Haan items purchased outside the United States must be returned in the country where the original purchase took place. Original form of payment must be present at time of return to receive a refund on that form of payment.