Due to the surging demand for deliveries this year, shipping carriers are
experiencing unprecedented nationwide delays. We recommend shopping early to ensure your packages arrive in
time for the holidays-and we thank you for your patience.
Every Cole Haan product is backed by our long standing tradition of quality and craftsmanship. Cole
Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date.
Cole Haan reserves the right to deny refunds for a returned item that does not comply with this
For products purchased on www.ColeHaan.com, original shipping charges are
non-refundable. Please allow 2-3 business days to process your return once received at our
warehouse. You will receive a refund based on the original form of payment. Please allow up to one
billing cycle for the credit to post to your account. To return an item, please pack it
in its original condition.
We get it – it has to be perfect. If you need a different color, size or style, we offer free
returns by mail. Please note that final sale items cannot be returned.
To get started, click on Process a Return below. We’ll guide you through a few easy
steps to complete!
Cole Haan stores can only process returns from purchases made at our retail and outlet stores as stated within our policy. All other requests should be directed to the original place of purchase. All full-price in-store purchases must be returned to Cole Haan full-price retail stores only. All outlet purchases must be returned to Cole Haan outlet stores only. All Cole Haan items purchased outside the United States must be returned in the country where the original purchase took place. Original form of payment must be present to receive a refund on that form of payment.