If you purchased online: Please contact Customer Service at 800-695-8945 with your order information.
If you purchased in a Cole Haan retail store: The purchasing customer must be physically present at a Cole Haan store for a price adjustment, and will be asked to provide a valid receipt, the original form of payment, and a personal government issued ID. All price adjustments must be made in the country of purchase, and must be made at the store type you originally purchased from (Outlet or Full-Price).
How do your online prices compare with what I will find in stores?
Prices displayed on colehaan.com are the same as Cole Haan full-price retail stores.
How is Cole Haan Outlet product different than the Colehaan.com product?
Cole Haan's Outlet assortment consists of a mix of styles that have been made exclusively for outlet as well as historical best sellers. It is made with the same quality and attention to craftsmanship as all Cole Haan product.
What does Value indicate on your Outlet products?
“VALUE” represents similarly designed products offered for sale elsewhere. All Cole Haan products embody time-honored craftsmanship, attention to detail and high quality.
Where can I buy Cole Haan optical frames?
Cole Haan optical frames are available only at fine eye care professionals nationwide. They are not available online at colehaan.com or at retail stores.
Where does Cole Haan manufacture its products?
Cole Haan products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, China and India.
What if the product I want is no longer available online?
From time to time our popular styles sell out online. To see if the style you are interested in is available in a store near you: click the "Find In Store" button on the product page, select your size (even if sold out), and enter your zip code. You may then visit listed stores to make the purchase. If you prefer to shop online, please contact our customer service team at 800-695-8945, they will be happy to suggest an alternative style for you to consider.
How do I choose the right size gloves?
Run a tape measure around the circumference of your hand at the knuckles. Do not include the thumb.
Does Cole Haan ship internationally?
Yes, Cole Haan is happy to offer international shipping with our shipping partner, International Checkout. For more information please click here.