RETURNS & FREE EXCHANGES

Every Cole Haan product is backed by our long standing tradition of quality and craftsmanship. Cole Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date. Cole Haan reserves the right to deny refunds for a returned item that does not comply with this policy.

Track a Return / Print a Label



Please note, prepaid return labels will be generated only for those orders and items that comply with Cole Haan’s Return Policy. If you need further assistance please call 800-695-8945.

  • For ShopRunner returns, please click here to access your prepaid label.
  • For Canadian orders, please contact Customer Service for Return Authorization forms at 800-695-8945
  • For orders placed on Amazon.com, please visit amazon.com/returns to request a return authorization

  • Online Order Returns

    For products purchased on www.ColeHaan.com, original shipping charges and any shipping taxes are non-refundable. Your online order’s packing slip is required with all returns. Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. Please allow up to one billing cycle for the credit to post to your account. To return or exchange an item, please pack it in its original condition and send it back to us using one of the three methods described below. Exchanges are processed in two different steps. You will receive a return confirmation email for the items you are returning and a shipping confirmation email for the exchange replacement items when they are on their way. Unfortunately, item availability is not guaranteed.
    Please note the following exceptions to our Return Policy:

  • For Canadian orders, please contact Customer Service for Return Authorization forms at 800-695-8945

  • For orders placed on Amazon.com, please visit amazon.com/returns to request return authorization.

  • Exchanges are not offered on PayPal, Affirm or Amazon Payment orders. Returned merchandise to our warehouse will be processed as a refund to your PayPal or Amazon account.

  • International Checkout orders may not be returned or exchanged.

  • Any items purchase as Final Sale may not be returned or exchanged.

  • Methods available for Online Order Returns:



    Complete our returns process to download a Return/Exchange packing slip, and Prepaid Return label. Repack merchandise in the original package, enclosing the completed form. Affix the UPS pre-paid label included in your package and drop off in any UPS drop box, UPS Store or give to any UPS driver. Please retain the bottom portion of the UPS label containing the tracking information for your records.  

    (2) Use Another Shipping Method

    Complete the return form included with your order and repack merchandise in the original package, enclosing the completed form. Packaging must be returned using a trackable method. Sorry, we are not able to accept C.O.D. deliveries.

    (3) In-store Returns of Online Orders

    Merchandise purchased at www.ColeHaan.com may be returned to any Cole Haan retail store for your convenience, free of charge. Your return must include the return form or order confirmation provided with your original order. To download a Return form with your order information, please click here.

  • Please note: Canadian, PayPal, Amazon Payment, Affirm, Amazon.com, International Checkout and Final Sale orders cannot be returned at any Cole Haan Retail store.

  • Online orders shipped to US addresses may only be returned to Cole Haan retail stores in the United States.

  • Cole Haan retail or outlet store returns

    Cole Haan stores can only process returns from purchases made at our retail and outlet stores, or www.colehaan.com as stated within the Online Order policy. All other requests should be directed to the original place of purchase. All full-price retail purchases must be returned to Cole Haan full-price retail stores only. All outlet purchases must be returned to Cole Haan outlet stores only. All Cole Haan items purchased outside the United States must be returned in the country where the original purchase took place.

    Gift returns

    If you wish to return a product that you received as a gift from ColeHaan.com or from a Cole Haan retail store, the refund will go to the original form of payment, i.e., the credit card used to purchase it. If you wish to exchange a gift purchased online at colehaan.com, please contact Customer Service at 800-695-8945 for assistance. When returning a gift, please provide the order number or purchaser name, address, and telephone number to assist in processing the return. If you return a gift that was purchased through the use of a gift card, your gift card will be restored to its original value or a new one will be provided for you, to be used at any time on colehaan.com. If you return a gift to a Cole Haan retail store, please bring your packing slip so you can be reimbursed for the appropriate amount.

    If you need any assistance or have questions about our Return & Exchange policy, please call us at 800-695-8945, 7 days a week, 24 hours per day.